Refund policy

 

Millennium Enterprise Corp (MEC) Shopify Marketplace
Effective Date: March 31, 2026

 

 

1. Overview

Millennium Enterprise Corp (MEC) provides a range of technology solutions, SaaS platforms, and professional services to business, government, and nonprofit clients. Due to the nature of these offerings, our return and refund practices differ from traditional retail environments and are structured to align with contractual obligations, subscription models, and enterprise service delivery standards.

 

By purchasing from our Shopify storefront, you agree to this Return & Refund Policy in conjunction with our Terms of Service.

 

2. General Policy

  • All sales are considered final unless otherwise explicitly stated
  • Refunds are issued on a case-by-case basis at MEC’s sole discretion
  • SaaS services, digital products, and professional services are generally non-refundable once accessed, provisioned, or delivered

 

3. Physical Products (If Applicable)

 

3.1 Eligibility

  • Return requests must be submitted within 14 days of delivery
  • Items must be unused, in original packaging, and in resellable condition
  • Proof of purchase is required

3.2 Non-Returnable Items

  • Opened or activated hardware/software
  • Customized or special-order items
  • License-based or key-activated products

3.3 Process

Approved returns must be coordinated through MEC. Customers are responsible for return shipping unless the item is defective. Refunds are issued after inspection.

 

4. Digital Products & Software

All digital products are non-refundable once accessed, downloaded, or activated, except in cases of:

  • Verified technical failure preventing access
  • Duplicate purchase

 

 

 

 

5. Professional Services

  • Professional services (consulting, advisory, implementation) are non-refundable once work has commenced, and or in alignment with and executed service agreement.
  • Cancellation requests submitted prior to service initiation may be eligible for partial refund, less administrative or planning costs
  • Where applicable, MSA, SOW, or contractual terms will govern

 

6. Subscription Services (SaaS & Recurring Services)

 

6.1 General Terms

Subscription services are billed in advance and are non-refundable once a billing cycle begins, unless otherwise specified.

 

6.2 Cancellation Requirements & Notice Periods

Subscription and contract-based services may include defined notice periods (e.g., 30, 60, or 90 days) that govern cancellation eligibility.

  • Cancellation requests must be submitted:
    • Prior to the next billing cycle, AND
    • In accordance with any applicable contractual notice period

Failure to meet required notice periods may result in:

  • Automatic renewal of services
  • Continued billing for the next term

 

6.3 Formal Cancellation Request Process

To ensure clarity, compliance, and proper documentation, MEC requires all cancellation requests to be submitted through a formal Cancellation Request process, which includes:

  • Submission of a written request via MEC’s designated form or client portal
  • Inclusion of:
    • Service or subscription details
    • Contract reference (if applicable)
    • Requested termination date
    • Authorized client representative information

 

Upon submission:

  • MEC will review the request against applicable terms and agreements
  • Written acknowledgment of receipt and status will be provided
  • Requests will be processed in accordance with contractual obligations

This process ensures a clear audit trail and reduces the risk of missed deadlines or disputes.

 

6.4 Refund Eligibility for Subscriptions

Refunds for subscription services are limited and may only be considered if:

  • The service has not yet been provisioned or accessed
  • A billing error or duplicate charge has occurred
  • MEC is unable to deliver the subscribed service

Otherwise:

  • No partial refunds will be issued for unused time
  • Early termination of annual or multi-year agreements does not entitle the client to a prorated refund unless agreed in writing

 

6.5 Contract-Based Services

For services governed by formal agreements (MSA, SOW, SLA, or subscription contracts):

  • All cancellation, renewal, and refund terms are governed by the applicable agreement
  • These agreements may include:
    • Minimum service terms (e.g., 12, 24, or 36 months)
    • Auto-renewal provisions
    • Advance written notice requirements

Clients are responsible for complying with these terms.

 

6.6 Automated Renewal Notifications

To support transparency and informed decision-making, MEC may provide automated renewal notifications, including:

  • Advance reminders at 90, 60, and 30 days prior to renewal
  • Notifications aligned with contractual notice periods

However:

  • Clients remain solely responsible for tracking their contractual obligations and deadlines
  • Failure to receive a notification does not waive renewal or cancellation requirements

 

6.7 Client Portal & Service Visibility

MEC may provide access to a Client Portal that enables clients to:

  • View active subscriptions and service agreements
  • Track billing history and upcoming renewal dates
  • Access documentation (contracts, SLAs, policies)
  • Submit and track cancellation or service modification requests

While this portal is designed to enhance visibility and self-service capabilities:

  • It is provided as a convenience tool
  • Clients remain responsible for adhering to all contractual terms and deadlines

 

6.8 Suspension for Non-Payment

MEC reserves the right to suspend or terminate services for non-payment without refund. Continued non-payment may result in permanent termination and potential data loss.

 

7. Exceptions & Discretionary Refunds

MEC may issue refunds or credits at its sole discretion in situations including:

  • Service disruptions directly attributable to MEC
  • Verified technical failures
  • Good-faith client relationship considerations

 

8. Chargebacks & Disputes

Clients agree to contact MEC directly to resolve billing issues prior to initiating a chargeback.

Unauthorized chargebacks may result in:

  • Immediate suspension of services
  • Additional administrative fees
  • Account termination

 

9. Changes to This Policy

MEC reserves the right to modify this policy at any time. Updates will be posted with a revised effective date.

 

Contact Information

Millennium Enterprise Corp (MEC)
Washington, DC
Website: https://me-sys.com